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+86-592-6017700
+86-592-6016008
+86-592-6531718

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+86-592-6017711
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Add:    2nd floor, No-107 Xiaguang Road,Haicang Xinyang Industrial District, Xiamen, China 361026.


E-mail: sales@vs-top.com
              sales@orientalert.com

FAQ

1. Why does my smoke alarm gintalarm when I can‛t see smoke?


Any of these situations can cause unwanted alarms:


Smoke alarm may need tbe relocated. Install smoke alarms at least 20 feet from appliances like furnaces and ovens, which produce combustion particles. Alarms should be at least 10 feet from high humidity areas like showers and laundry rooms, and at least 3 feet from heat/AC vents.


Cover or sensor chamber is covered by dust or dirt.
Alarms may look clean, but dust can accumulate inside the cover, even in newly built homes. Gently vacuum your smoke alarm regularly using the soft brush attachment.


Insects covered or clogged the sensor chamber.
Clean the smoke alarm with the soft brush attachment on your vacuum. Tprevent repeat problems, clean and treat the surrounding area with insect repellent (DNOT SPRAY THE SMOKE ALARM).


Alarm was triggered from another part of the home.
In a system of interconnected AC or AC/DC alarms, the unit triggering the alarm is in another part of the home - smoke may be present, but you can‛t see it.


Power interruptions tAC/DC smoke alarms. These smoke alarms may alarm briefly when power is interrupted, then restored.
Power interruptions are common in areas where utility companies switch grids in the early hours of the morning.


A loose electrical connection on AC or AC/DC smoke alarms.In AC or AC/DC smoke alarms, loose connections can intermittently disconnect power tthe smoke alarm. The effect is the same as a power failure. When power is restored, the units may alarm briefly.


 
2. Why does my smoke alarm chirp intermittently?

The same factors that cause unwanted alarms can cause intermittent alarms: dust, insects, and power interruptions. See question N. 1 for more details. The "chirp" may alsbe caused by:
A different device or appliance.
Security systems, monitors, carbon monoxide alarms, and other devices have similar low battery or alert signals.
Low Battery
Many smoke alarms have a low battery chirp talert you tchange the battery when it''''''''s power is running low.
Improper wiring on AC or AC/DC smoke alarms.
AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded it should only be used tinterconnect other smoke alarms or compatible devices.
 
3. Why doesn‛t my smoke alarm sound when I push the test button?


Hold the test button down longer.
Try holding the test button down for up t10 seconds (20 seconds on photoelectric models.)
Check the power supply.
Make sure the battery is installed properly and snapped all the way in place.
Even if the alarm sounded briefly when the battery touched the terminals, you still need tmake sure it is snapped securely in place. If the battery is loose, in cannot power the smoke alarm properly.
Make sure the AC power is on.
AC and AC/DC units will have a power indicator light (red or green) that shines continuously when they are receiving electrical power.
 
4. Why does the alarm sound when I install a battery or turn on the AC power?

It is normal for the smoke alarms tsound briefly (up t5-10 seconds) when they are powered up. If the alarm continues tsound and nsmoke is present, the cause may be:
Insufficient battery or AC power.
Very low batteries or insufficient electrical power (brown out) may cause a continuous weak sounding alarm. For DC models, change the battery (DC). For AC or AC/DC models, temporarily disconnect power at the service panel until the brown out is over. If you dnot restore the AC power, your smoke alarms cannot warn you of a fire.
Incompatible warning device.
If an incompatible alarm or auxiliary device is linked inta series of AC or AC/DC smoke alarms it may cause the system talarm.
 
5. Why dI hear the low battery "chirp" if the battery is new?

Does your smoke alarm have a silence button?
If s, the button may have been pressed by mistake. The alarm will now "chirp" once a minute for up t15 minutes.
Are you sure it‛s the smoke alarm?
Other devices have similar low battery chirps or warning tones.
Even "new" batteries may not be fresh.
If batteries are stored, especially in cold areas like refrigerators, they lose their charge more quickly. Always check the freshness date on the package when buying new batteries. 

6. What replacement batteries can I use?
Check your User‛s Manual or the nameplate on the back of the alarm. Never use rechargeable batteries because they dnot always provide a consistent charge. 

7. I lost my User‛s Manual. Can I get a new one?
Manuals are available online for download at ncost. We will, for a fee, alsgladly send you a replacement User‛s Manual or equivalent instructions. Please have the model number handy when requesting a replacement manual. 

8. Why does the National Fire Protection Association (NFPA) recommend that home smoke alarms be replaced after 10 years?

As electronic devices, smoke alarms are subject trandom failures. In 10 years there is roughly a 30% probability of failure before replacement. After 15 years, the chances are better than 50/50 that your alarm has failed. That is tobig a risk ttake. Replacing alarms after 10 years protects against the accumulated chance of failure, but monthly testing is still your first, best means of making sure your alarm will work. 

9. I have a smoke alarm that states that you can use your TV remote control tsilence or test this alarm, but it ill not operate.

If the Alarm does not respond tyour remote control, there may be an obstruction between you and the Alarm. You may be standing tofar away, or your remote control may not be compatible.

10. How long will the battery last in the alarm?

Actual battery service life depends on a Smoke or CAlarm and the environment in which it is installed. All the batteries specified in the users manual are acceptable replacement batteries. Regardless of the manufacturer‛s suggested battery life, you MUST replace the battery immediately once the unit starts chirping?(the low battery warning?. 

 

 
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